Forter & Salesforce Empower Enterprise Retailers – Forter

Published:
March 13, 2025

Reading time:
2 minute read

Written by:
Forter Team

Enterprise retailers face a multi-million-dollar challenge: policy abuse. From promo code manipulation to item-not-received (INR) fraud and returns exploitation, bad actors are finding new ways to erode margins and exploit policies at scale. Without an intelligent, automated solution, merchants risk financial loss, operational inefficiencies, and a compromised customer experience.

Recognizing this urgent need, Forter is proud to announce a powerful enhancement to our Salesforce Commerce Cloud integration: Abuse Prevention at Checkout. This pre-built solution enables merchants to configure and enforce abuse prevention strategies directly within Salesforce Business Manager, stopping abuse before it impacts revenue. 

What This Means for Enterprise Merchants

Forter and Salesforce’s Abuse Prevention at Checkout enhancement allows Salesforce retailers to:

• Proactively block abuse before it leads to revenue loss, rather than reacting after financial damage has occurred.
• Customize prevention strategies to target specific abuse types — including promo fraud, reshipping, INR, and returns abuse.
• Maintain seamless experiences for trusted customers while automatically blocking repeat offenders in real time.
• Gain full visibility into policy declines through a dedicated Abuse Prevention UI in Salesforce Commerce Cloud Business Manager.
• Optimize fraud prevention directly within SFCC UI — no coding required — enabling faster, more effective abuse prevention with minimal operational overhead.

Integrating Forter through their Salesforce Commerce Cloud cartridge was virtually seamless and significantly streamlined our fraud prevention efforts. It allowed us to quickly automate 100% of online transactions — increasing approval rates and decreasing false declines and chargebacks with a secure and frictionless shopping experience we can rely on.” — Sean Condon, VP of Omnichannel, ASICS

Forter & Salesforce: A Partnership Driving Growth

Forter and Salesforce have long partnered to help enterprises mitigate risk while maximizing revenue and customer lifetime value. With Forter’s industry-leading fraud prevention technology seamlessly integrated into Salesforce Commerce Cloud, merchants gain instant access to real-time, identity-driven decisioning that evolves with emerging threats.

Now, with the Abuse Prevention at Checkout enhancement, Salesforce customers can simplify Abuse Prevention while protecting their businesses without adding friction for genuine shoppers.

A Smarter Way to Fight Abuse

Enterprise commerce is more competitive than ever, and policy abuse is a direct threat to profitability. Retailers need cutting-edge solutions that prevent fraud while preserving seamless transactions. Forter’s enhanced integration with Salesforce Commerce Cloud delivers exactly that — a scalable, intelligent, and easy-to-deploy approach to stopping policy abuse where it matters most: at checkout.

Merchants ready to take control of policy abuse — and protect their bottom line — can now activate Forter’s Abuse Prevention at Checkout with just a few clicks inside Salesforce Business Manager.

To learn more about Forter, book a demo today at forter.com/partners/salesforce or visit our Salesforce AppExchange.