Consumers are stressed—but satisfaction with banks is rising. How is that possible? In this episode of the J.D. Power Financial Services Intelligence Update, host Miles Tullo sits down with Jennifer White, Senior Director of Banking Intelligence, to unpack findings from the 2025 U.S. Retail Banking Satisfaction Study.
What You’ll Learn:
– Why customer satisfaction is rising despite financial strain
– The “Three F’s” of trust: Fees, Fairness, and Fraud
– A look at U.S. deposit trends—33% of consumers have less than $1,000 with their bank
– How banks are delivering more personalized financial advice
– What banks must improve to maintain trust
Don’t miss:
0:35 – Overview of the 2025 Retail Banking Study
2:15 – Satisfaction rises during financial hardship
3:30 – The Three F’s: Why trust matters
4:45 – Deposit trends and the savings gap
5:40 – The state of financial advice
6:50 – Key takeaways
Read the full study and press release here: https://www.jdpower.com/business/press-releases/2024-us-retail-banking-satisfaction-study
Want to know how your bank stacks up? Contact J.D. Power to learn more. https://www.jdpower.com/business/financial-services
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About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
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