Working with OpenAI on Trusted Agent Checkout

In the latest evolution of the agentic commerce landscape, OpenAI announced that it is launching ChatGPT Wallet, a new way for consumers to shop securely with an AI agent. It lets agents pay without access to users’ actual card details and requires a security check for every purchase. With this launch, it named Forter as a trust partner to optimize commerce performance.

With ChatGPT, people can research products, compare options, and decide what to buy. Now, ChatGPT Wallet helps complete purchases by giving their agents, called dots, a way to pay that businesses can accept with their existing systems.

For each ChatGPT Wallet transaction, OpenAI shares additional signals about the customer behind the agent. Forter identifies ChatGPT agent traffic and uses those signals as another input to our decisioning, alongside our identity network and trust intelligence. The goal is to improve the accuracy of each decision on agentic orders, so merchants can approve more trusted orders and continue to stop fraud.

Agents are arriving at merchants whether or not merchants are ready. Personal agents like dots can browse and buy on any site that has a website, with no integration or opt-in from the merchant. Across Forter’s network, agentic orders are up 6.8x since mid-August. At the same time, many merchants, CDNs, and risk vendors block agent traffic today because it’s hard to tell a legitimate shopping agent from a malicious bot. That turns away real customers and real revenue.

Forter is the trust intelligence platform for the agentic era. New personal agents continue to launch, and a growing share, 19% of agentic orders, connect through headless commerce protocols instead of browsing a site like a shopper. Whether an agent shops through browser automation or headless commerce protocols, Forter combines every signal together with what we already know about the customer, the agent, the device, and the transaction, giving merchants a confident approve-or-decline decision on each order.

Forter has been collaborating with OpenAI, aligning on an expanded signal set designed to optimize decision-making accuracy and a mechanism for sharing those signals, ensuring that trusted customers can complete purchases seamlessly.

We’re excited to be collaborating with OpenAI, and this is just the start. We’ll keep refining how signals are shared and used, so performance keeps improving over time.