- May 22, 2026
In the face of policy abuse, retreat is not the answer (here’s what is)
The outsize challenges and costs of policy abuse created by a relatively small number of individuals are causing some merchants to retreat from the generous
The returns and refunds saga: How merchants can turn a new page in 2025
Just over a year ago, 93% of global merchants said offering generous returns and refund policies was vital to engaging and retaining customers. Today, the